Business Excellence Drivers – Quality Management
Quality-first approach to business growth
Quality is a non-negotiable aspect at Hindustan Zinc.
Through stringent quality policies and adherence to various internationally recognised standards, we maintain the highest standards of quality and precision, alongside efficiency, accuracy and reliable operations. These enable us to deliver superior products and services to our customers, reinforcing our competitive positioning in the industry.
QUALITY EXCELLENCE AT HINDUSTAN ZINC
Policies and processes
Dedicated Quality Policy and Customer Delight Policy
Third-party based annual assessment of units under Vedanta Quality Management Framework
Certifications
ISO 9001:2015 Quality Management Systems (QMS) certified mining and smelting units
Laboratories are NABL (National Accreditation Board for Testing and Calibration Laboratories) certified and compliant with ISO/IEC 17025:2017
Technology
Labs integrated with the SAP S4 enterprise resource planning system and online laboratory information management system (LIMS)
Quality outcomes
4%
reduction in controllable customer complaints
12%
improvement in suppliers’ performance driven by stringent raw material quality assurance
ENSURING COMPLIANCE WITH GLOBAL STANDARDS
ISO 9001:2015 Certification
This certification highlights our commitment to quality management principles, including a strong customer focus, top management’s involvement, a process approach, and continual improvement. This ensures our QMS are robust and effective, leading to enhanced customer satisfaction and operational efficiency.
NABL certification and ISO/IEC 17025:2017 compliance
All our laboratories are accredited to NABL, underscoring their competence in testing and calibration, ensuring reliable and accurate results. They also adhere to the stringent requirements of ISO/IEC 17025:2017, which specifies the general requirements for competence, impartiality, and consistent operation.