*During fiscal 2025; others at March 31, 2025
iMobile, ICICI Bank’s mobile banking app for retail customers, processed 558 million transactions worth ₹11,238 billion in fiscal 2025.
The value of financial transactions on InstaBIZ, the Bank’s one-stop app for Business Banking, grew by 37% in fiscal 2025.
The Bank launched ‘SmartLock’ – an industry-first feature on iMobile that enables customers to instantly lock or unlock internet banking, mobile banking, UPI, and their credit and debit cards with just one click.
Average current account deposits rose by 11.7% while average savings account deposits grew by 10.2% in fiscal 2025 over fiscal 2024.
The Bank had close to 18 million active credit cards in force as at March 31, 2025.
The Business Banking portfolio – serving businesses with an annual turnover of up to ₹7.50 billion – expanded by 33.7% to ₹2,633.67 billion at March 31, 2025. This segment contributed 19.6% to the net advances.
ICICI Bank developed iCRM, a unified platform for employees, providing real-time 360° view of customer relationship with the Bank. It enhances service quality and ensures faster, personalised engagement across all touchpoints.
ICICI Bank has launched DigiEase, a digital onboarding platform designed to offer Business Banking customers a seamless and hassle-free experience. The platform integrates with digital public infrastructure to enable real-time data retrieval and validation, ensuring accuracy while significantly reducing the need for manual verification.
The Bank disbursed loans to 92,595 Self-Help Groups (SHGs) in fiscal 2025, extending credit to 1,004,669 women, including 333,621 first-time borrowers.
At March 31, 2025, a total of 5 million square feet of the Bank’s premises were certified by the Indian Green Building Council (IGBC), a CII initiative promoting sustainable development.
