Chapter 3 - Section 3.3.5Leading MLIs in Client Outreach

MLIs cater to both rural and urban low-income segments. The figure 3.9 highlights the MLIs with the largest client bases. The list also includes L&T Finance, predominantly an NBFC, but involved in microfinance loans also, and SKDRDP, a BC agent to many banks, owing to their significant outreach in the microfinance industry. If these two are removed, the largest client share is with Credit Access Grameen, followed by Muthoot Microfin and Satin Credit Care, respectively.

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3.3.5 Leading MLIs in Client Outreach

MLIs cater to both rural and urban low-income segments. The figure 3.9 highlights the MLIs with the largest client bases. The list also includes L&T Finance, predominantly an NBFC, but involved in microfinance loans also, and SKDRDP, a BC agent to many banks, owing to their significant outreach in the microfinance industry. If these two are removed, the largest client share is with Credit Access Grameen, followed by Muthoot Microfin and Satin Credit Care, respectively.

Figure 3.9: Top 10 MLIs in terms of Client Outreach (in lakhs) as of March 2025

The top 10 MLIs collectively account for around 56% of the total client base of the reporting 203 MLIs, while the remaining 193 MLIs account for the remaining 44%. Notably, the top 5 MLIs alone contribute 34% of the overall clientele. SKDRDP’s clients (36 lakhs) may not be relevant to this analysis, as it is operating entirely through the BC model.

Note: (i) The microfinance clients of L&T Finance, an NBFC, is also reflected under the top 10 category.

Box 3.1: Sonali’s determination empowered several fellow women - A success story

Sonali, an ordinary woman with determination and compassion, is transforming the lives of several fellow women in the heart of Bhadohi village, Gopiganj, Uttar Pradesh. Armed with determination and compassion, Sonali Sarkar embarked on a mission to empower women in her community through skill development and entrepreneurship.

Her journey began with a simple yet powerful initiative: a Sewing Training Centre that offered sewing training at just ₹50 per month. What set her program apart wasn’t just its affordability; it was Sonali’s commitment to her students’ success. She provided extended training at no additional cost until each woman mastered the skills needed to earn a livelihood. Through her guidance, women learned to stitch blouses and lehengas, opening doors to financial independence they never thought possible.

But Sonali’s dreams did not stop there. Recognizing another opportunity for women’s empowerment, she approached Ambition Services Pvt. Ltd. for a loan of ₹45,000. With these funds, she established a beauty parlour, creating a second pathway for women to learn, earn, and grow. To date, she has successfully trained ten young women in beauty services, each graduate becoming a testament to the power of skilled training and mentorship.

Today, Sonali stands as a beacon of hope and inspiration in her village. Her success isn’t measured merely in transactional terms but in the transformative impact she has on her community. As she plans to expand her beauty parlour with additional support from Ambition Services Pvt. Ltd;, her vision continues to grow.

Sonali’s story reminds us that true empowerment creates a ripple effect. Each woman she trains becomes capable of supporting her family and inspiring others to follow her. In a village where opportunities were once limited, Sonali has created a sustainable model of women’s empowerment that continues to grow and flourish, proving that when one woman rises, she lifts her entire community with her.

Courtesy: Ambition Services Pvt. Ltd.