Chapter 4 - Section 4.3 - SubSection 4.3.1.ivCost per borrower

An analysis of MLIs’ income and cost structure from the perspective of cost and income per active borrower can help to understand the sustainability of the income-cost structure of the MLI. For Micro Lending Institutions (MLIs), cost per borrower is a critical indicator of operational efficiency, sustainability, and ability to serve clients effectively. A lower cost per borrower suggests the MLI is efficient in its operations and can potentially offer lower interest rates or greater outreach to the poor. Conversely, a high cost per borrower may signal inefficiencies that hinder expansion, require higher interest rates to remain viable, or limit financial inclusion.

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4.3.1.iv Cost per borrower

An analysis of MLIs’ income and cost structure from the perspective of cost and income per active borrower can help to understand the sustainability of the income-cost structure of the MLI. For Micro Lending Institutions (MLIs), cost per borrower is a critical indicator of operational efficiency, sustainability, and ability to serve clients effectively. A lower cost per borrower suggests the MLI is efficient in its operations and can potentially offer lower interest rates or greater outreach to the poor. Conversely, a high cost per borrower may signal inefficiencies that hinder expansion, require higher interest rates to remain viable, or limit financial inclusion

The data shows that MLIs face a narrow margin3 between expenses4 (₹5,861) and income5 (₹5,780) per borrower, reflecting overall financial strain. Expenses per borrower vary widely across institutions, shaping efficiency and risk. NBFC-MFIs incur the highest costs (₹7,628), reflecting fieldintensive operations and compliance needs, but such high expenses pressure margins and borrower affordability. NBFCs (₹1,483) and Section 8 companies (₹1,261) show far leaner models, indicating stronger cost efficiency. Smaller MFIs (<₹100 cr) manage relatively low expenses (₹4,758), while mid-sized and large MFIs see rising costs above ₹6,000 per borrower, suggesting diseconomies of scale. Overall, higher expenses often result in thinner surpluses, repayment stress, and increased credit risk.

Figure 4.3.5 Expenses per borrower under various categories