Chapter 7.5Business Correspondent Model in Microlending

The Business Correspondent (BC) model was introduced as part of the financial inclusion programme in the country, launched in 2005. The Deepak Mohanty Committee in 2015 gave a proper structure to the Business Correspondent model1 . Initially, the BC model was open to a limited number of agents, like individuals, SHGs, Societies, NGOs, etc. But soon it was extended to corporate entities to act as BCs. Thus, microfinance companies emerged as BC to several financial institutions, thereby expanding the reach of credit far and wide.

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7.5 Portfolio under Co-Lending Model

Co-lending has emerged as a key model for expanding credit access, with banks partnering with NBFCs, MFIs, housing finance companies, and FinTechs. The uniqueness of this concept is that the resourceful institutions can partner with low-resource institutions but who better reach with the masses. Also, it allows both the institutions to have a financial commitment whereby the skin in the game is established. Also, the smaller partner can get to learn the lending in specific areas.

While banks provide low-cost capital, NBFCs contribute local reach and customer insights, making credit accessible to underserved segments. The model also helps banks meet Priority Sector Lending (PSL) goals, channelling funds into rural housing, MSMEs, and small enterprises to drive inclusive growth.

Summary of the new Co-Lending Directions by the Reserve Bank of India
(released on 6th August 2025)8
Feature What the new rule says Why it matters /
how it changes things
Applicability

The direction shall be applicable to Co-Lending Arrangements (CLAs) entered into by the following Res:

  1. Commercial Banks (excluding Small Finance Banks, Local Area Banks and Regional Rural Banks);
  2. All-India Financial Institutions; and,
  3. Non-Banking Financial Companies (including Housing Finance Companies).
Minimum retention/
"skin in the game"
Each RE (both lending partners) must retain at least 10% of every loan in their own books. This ensures that both parties have actual risk exposure and cannot offload all risk to the other.
Scope expanded
(all forms of loans)
Co-lending is no longer limited to priority sector loans; it can apply to all eligible lending types (secured or unsecured) between REs. More flexibility: banks and NB-FCs can collaborate in broader lending segments beyond just priority sectors.
Blended interest rate/fees disclosure The borrower must see a blended rate (weighted average of rates from both lenders, based on their funding share). Any additional fees must be included and disclosed (in KFS - Key Facts Statement). Prevents hidden charges or one party charging higher rates secretly; promotes transparency for borrowers.
Default Loss Guarantee (DLG) is capped The originating RE may provide a default loss guarantee (i.e., first-loss support) up to 5% of the outstanding loans. Helps manage risk, but the cap prevents overuse of guarantees that could mask risk.
Books/record-keeping / transfer of exposures Both REs must reflect their share of each loan in their books within 15 calendar days of disbursement. If the originator cannot make the transfer within 15 days, that loan stays on its books until it can be moved under “Transfer of Loan Exposure (TLE)” rules. Ensures prompt recognition of exposures; avoids ambiguity about whose books the loan is on.
Asset classification / NPAs at borrower level The classification of a loan as non-performing (or stressed) must be at the borrower level, not split by how much each RE has funded. So if the borrower defaults, both co-lenders’ exposure is classified similarly. Removes regulatory arbitrage (one party cannot treat it as normal if the other marks it nonperforming).
Disclosures & Borrower’s information The co-lending agreement and the loan agreement with the borrower must clearly disclose: roles of each RE (who does sourcing, servicing, etc.), which entity is their contact point, these terms beforehand. Also, details like a list of co-lending partners, interest rates, default guarantee, etc., must be disclosed periodically. Promotes clarity for borrowers, avoids confusion about which lender does what.
No third-party/ selective “cherry picking” under co-lending The earlier “CLM-2” style (discretionary choice by one party to pick certain loans) is disallowed. If one RE wants to buy an exposure after origination, that must follow TLE rules, not co-lending rules Prevents misuse (e.g., one partner picking only good borrowers post fact) and ensures commitments are made upfront.
Governance, policy, operational controls REs must embed CLA terms in their credit policies (limits on how much of their portfolio can be in CLAs, target borrower segments, due diligence on partner REs, grievance redressal). Must have business continuity planning, KYC compliance, customer service, information sharing arrangements, etc. To ensure that co-lending isn’t just a legal contract, but wellgoverned in practice.

8https://www.rbi.org.in/scripts/NotificationUser.aspx?Id=12888&fn=2&Mode=0

The recent guidelines issued by RBI have brought a significant change in the concept of co-lending which augurs well for the sector. The new norm allows any regulated entities to get into a co-lending arrangement, and the share of their financial commitment can be mutually decided.

NBFCs themselves have become central to India’s credit landscape, now holding 46.2%8 share in personal and retail lending. Their rising reliance on bank borrowings (from 19.8% to 22.6%) reflects stronger collaboration with banks, improving liquidity for last-mile lending. With AI-driven risk tools reducing NPAs to 3.5% and digital lending platforms revolutionizing delivery, NBFCs are bridging financial gaps while ensuring efficiency, discipline, and scalability—cementing their role as critical engines of financial inclusion and credit growth.

There are 13 MLIs engaged in a Co-lending agreement with 13 banks/FIs. Although some of the MLIs are engaged with more than 1 bank/FI. Total portfolio under the co-lending model is ₹ 2,352 crores, which is 1% of the total portfolio of the MLIs.

Table 7.7: MLI-wise Co-lending portfolio (₹ in Cr)

S. No. Name of MLIs Name of Banks/NBFCs Total Portfolio (in ₹ cr) Out of the total portfolio, the share of Banks/NBFCs (₹ in Cr.) Out of the total portfolio, the share of MLIs (₹ in Cr.)
1 Annapurna Finance Pvt. Ltd. SIDBI 26.08 19.56 6.52
2 Avanti Finance Pvt. Ltd. Federal Bank, Kisetsu Saison Finance India Pvt. Ltd., State Bank of India, Vivriti Asset Management Pvt. Ltd. 685.95 609.52 76.43
3 Dvara Kshetriya Gramin Financial Services Pvt. Ltd. HCLS, MAS Financial Services Ltd. 20.44 16.35 4.09
4 Janakalyan Financial Services Pvt. Ltd. Ananya Finance for Inclusive Growth Pvt. Ltd. 0.65 0.49 0.16
5 Muthoot Microfin Ltd. Axis Bank Ltd., State Bank of India 185.11 138.6 46.51
6 Navachetana Microfin Services Pvt. Ltd. State Bank of India 130.48 104.38 26.1
7 S V Creditline Pvt. Ltd. (SVCL) IndusInd Bank 173.21 138.57 34.64
8 Satin Creditcare Network Ltd. Karnataka Bank 0.68 N.A. 0
9 Save Microfinance Pvt. Ltd. Federal Bank, State Bank of India 770.14 603.5 166.64
10 Sugmya Finance Pvt. Ltd. Vivriti Asset Management Pvt. Ltd., MAS Financial Services Ltd. 15.99 12.79 3.2
11 Svasti Microfinance Pvt. Ltd. MAS Financial Services Ltd. 20.08 16.06 4.02
12 Uttrayan Financial Services Pvt. Ltd. State Bank of India 310.52 248.28 62.24
13 Vedika Credit Capital Ltd. Indian Overseas Bank, Punjab National Bank, State Bank of India 12.59 10.07 2.52
Total 2,351.92 1,918.17 433.75

Conclusion

The Business Correspondent (BC) model has proven to be a cornerstone of India’s financial inclusion journey, extending credit and services to underserved communities while adapting to technological and regulatory shifts. With innovations like digital platforms, co-lending, and AI-driven risk management, BCs and NBFCs are reshaping credit delivery and strengthening last-mile connectivity. Despite persistent challenges, collaborative efforts among banks, MLIs, regulators, and new players like LSPs are fostering resilience and scale. Going forward, a balanced approach that integrates technology, trust, and community engagement will be key to building a sustainable and inclusive financial ecosystem.

Box 7.1: Digital journey for a BC Company

New Opportunity Consultancy Private Ltd. (NOCPL) is a new-age Business Correspondent (BC) partner to multiple Banks and Non-Banking Financial Companies (NBFCs) across India, dedicated to promoting financial inclusion.

NOCPL has implemented digital solutions across nearly all aspects of its operations. This includes:

  • Digitized customer sourcing: Loan originations by employing digital methods for KYC verification, bank account verification, borrower credibility check, borrower credit assessment, performing Compulsory Group Training, etc. The company extensively leverages mobile and browser-based applications,
  • Digitized collections: Use of digital technologies to manage and process loan repayments. This involves leveraging platforms and tools to automate, streamline, and improve the efficiency of the collection process, moving away from traditional, often manual, methods.
  • Virtual supervision: Use of technology and digital tools to monitor, guide, and support individuals or processes, often in a remote or automated manner. It’s essentially the application of digital solutions to traditional supervision, offering increased efficiency, data-driven insights, and the ability to monitor remotely.
  • Digitized Audit Functions: Use of technology to conduct audits, replacing or enhancing traditional, paper-based methods. This approach leverages computer systems, software, and data analysis tools to examine, evaluate, and verify financial records, internal controls, and other relevant data within the organization.
  • Benefits of digital solutions

  • Accelerate loan originations
  • Faster turnaround times and improved customer experience.
  • It enhances efficiency and customer engagement.
  • Streamlining processes and boosting productivity on the ground.
  • Strengthen risk with the e-KYC platforms of its banking partners, significantly reducing the risk of KYC forgery or fraud.
  • The adoption of digital e-signature processes has enabled a seamless, paperless documentation journey.
  • Reduce cost.

Courtesy: New Opportunity Consultancy Pvt. Ltd. (NOCPL)