Chapter 7.2Business Correspondent Model in Microlending

The Business Correspondent (BC) model was introduced as part of the financial inclusion programme in the country, launched in 2005. The Deepak Mohanty Committee in 2015 gave a proper structure to the Business Correspondent model1 . Initially, the BC model was open to a limited number of agents, like individuals, SHGs, Societies, NGOs, etc. But soon it was extended to corporate entities to act as BCs. Thus, microfinance companies emerged as BC to several financial institutions, thereby expanding the reach of credit far and wide.

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Trend of BC Loan Portfolio and Category–wise breakup for 2024-25 - Year Wise
BC Loan Portfolio - Category–wise breakup for 2024-25
BC Loan Portfolio - Size–wise breakup for 2023-24

7.2 MLIs as Business Correspondents -Credits operations

While the BC model is primarily adopted by banks in the liability side, over the years, there has been a growing shift towards the assets side too, especially in lending for smaller loans. In this regard, the Microlending institutions (MLI) play a major role. The pandemic dealt a severe blow to MLIs, causing a sharp rise in delinquencies. Subsequent regulatory changes, such as revised risk weightages and scale-based norms for NBFCs, combined with weakening investor sentiment, led to a significant slowdown in funding for the sector. To ensure steady fund flows and maintain business continuity, many MLIs increasingly turned to be the BC agents of banks and Small Finance Banks and even larger NBFCs. This trend is evident in the rising number of MLIs operating under the BC framework and the expanding BC portfolio, as seen in table 7.2.

Table 7.2: Trend of the number of MLIs in Business Correspondents (BC)

Year No. of MLIs Growth (in %)
2017 49 227%
2018 57 16%
2019 58 2%
2020 72 24%
2021 666 -8%
2022 77 17%
2023 81 5%
2024 104 28%
2025 907 -13%

Out of the 90 MLIs, 19 are exclusively operating as business correspondent partners for banks and SFBs. The total borrowers served by these MLIs are 69.08 lakhs with a portfolio outstanding of ₹34,159 crores.

5https://rbi.org.in/scripts/AnnualReportPublications.aspx?Id=1434

6 Incomplete data

7 Data is based on the 202 MLIs which is lower than last year i.e., 216. The difference in number is due to the change in reporting MLIs. In reality, this number could be higher than last year.

Table 7.3: MLIs which are exclusively Business Correspondents (BC) as on 31 March 2025

S. No. Name of MLIs BC Borrowers
(in lakhs)
No. of Clients
(in ₹ crores)
1 Citta Plus Consultancy Pvt. Ltd. 0.27 71
2 Dhosa Fincare Pvt. Ltd. 0.64 158
3 Fingel Management Services Pvt. Ltd. 0.08 13
4 Finsigma Inclusive Services Pvt. Ltd. 0.30 79
5 Kamal Fincap Pvt. Ltd. 2.83 638
6 PAFT Inclusive Financial Services Pvt. Ltd. 2.16 547
7 Pragati Finserv Pvt. Ltd. 3.92 1,032
8 Shikhar Urban and Rural Pvt. Ltd. (SURE) 0.51 164
9 Aarthsiddhi Services Pvt. Ltd. 0.22 55
10 Sampurna Business Correspondence Pvt. Ltd 0.73 181
11 Save Financial Managements Pvt. Ltd. 1.48 439
12 Sampurna Financial Services Pvt. Ltd. 1.16 302
13 Sub-K IMPACT Solutions Ltd. 3.61 790
14 New Opportunity Consultancy Pvt. Ltd. 11.33 2,489
15 Ambition Services Pvt. Ltd. 0.94 204
16 Swabhimaan Finance Pvt. Ltd. 1.86 530
17 Gramalaya Microfin Foundation (GMF) 0.24 74
18 Shri Kshethra Dharmasthala Rural Development Project (SKDRDP) 36.35 26,259
19 Bargach Finance Pvt. Ltd. 0.47 133

The total BC portfolio of 90 MLIs stands at ₹ 53,287 crores, with a base of 129.61 lakh borrowers. The share of the portfolio under the BC model is 22% of the total portfolio outstanding of the MLIs

Figure 7.1: Trend of BC Loan Portfolio and Category–wise breakup for 2024-25