Chapter 4 - Section 4.3 - SubSection 4.3.1.iOperating Cost1

Operating costs play a critical role in shaping the pricing structure of MLIs, as they directly influence the interest rates and fees charged to borrowers. Since these institutions function on narrow margins, any increase in cost is often transferred to clients, raising their repayment burden and affecting institutional selfreliance. A lower operating cost ratio signals higher efficiency, enabling MLIs to provide affordable loans, improve competitiveness, and extend outreach. In contrast, rising costs diminish lending capacity, squeeze profitability, and risk, pushing institutions toward donor dependence. Over the past five years, operating costs hovered around 6-7%, largely driven by elevated delinquencies, staff attrition, and efforts to expand into underserved markets.

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Year Wise trend of Operating Cost across MLI Categories

Operating Cost across MLI - Category Wise

4.3.1.i Operating Cost1

Operating costs play a critical role in shaping the pricing structure of MLIs, as they directly influence the interest rates and fees charged to borrowers. Since these institutions function on narrow margins, any increase in cost is often transferred to clients, raising their repayment burden and affecting institutional self-reliance. A lower operating cost ratio signals higher efficiency, enabling MLIs to provide affordable loans, improve competitiveness, and extend outreach. In contrast, rising costs diminish lending capacity, squeeze profitability, and risk, pushing institutions toward donor dependence. Over the past five years, operating costs hovered around 6-7%, largely driven by elevated delinquencies, staff attrition, and efforts to expand into underserved markets.

Figure 4.3.3: Trends of Operating Cost across MLI Categories
1 Define as (Personnel Cost including incentive + Travel Cost + Admin Cost + Group Dev. Cost/Training Cost + Depreciation + Any Others)/Average Portfolio Outstanding.